Rate Increase Information – 2021

Water rates have increased. See documentation here 2021 Rate Increase.

Watershed Protection Plan

You can view our Watershed Protection Plan here BTC Water Shed Protection Plan.

Consumer Confidence Reports

You can view our Consumer Confidence Report for 2022 here: BTC CCR 2022

You can view our Consumer Confidence Report for 2021 here: BTC CCR 2021

You can view our Consumer Confidence Report for 2020 here: BTC CCR 2020

Water Quality Testing

Most people do not realize the amount of water quality testing required by the US EPA and the Indiana Department of Environmental Management (IDEM). Every single day of the year one of Borden Tri-County Regional Water District’s state certified operators runs a variety of water quality tests on our lake water, finished water, and distribution system water. The lake water is what is gravity fed into our treatment plant, finished water is what we pump out of our plant to our customers, and distribution system water is checked at various locations through out our system. The test results for each test are logged on a monthly operating report that is submitted to IDEM for their review at the end of each month.

The water quality tests that BTC Water personnel conduct on our water daily include: lake water – turbidity, alkalinity, pH, temperature, and manganese; finished water – turbidity, alkalinity, ph, manganese, and temperature. In addition to these tests, BTC Water licensed operators also test: finished water – chlorine (total) and chlorine (free residual); distribution system water – chlorine (total), chlorine (free residual) and fluoride (fluoride testing information is provided by the company we purchase water from). Each of these test results, as well as many other system flows, pressures, and tank levels, are logged each and every day of the year.

In addition to these routine tests, BTC Water is also required to have many other tests ran by a state certified laboratory. At least 10 samples per month are taken at various points around our distribution system to test for total coli form (bacteria). We are also required to test for 20 inorganic compounds, 35 synthetic organic compounds, 24 volatile organic compounds, nitrates, radio nuclides, lead & copper, sodium, total trihalomehtane, halocetic acids, and a variety of un-regulated contaminants. The frequency of this required testing, and the maximum levels of each substance considered safe, is established by the United States Environmental Protection Agency and IDEM. These regulatory agencies also establish public notice rules if the maximum levels are exceeded.

All in all, over 4,800 tests are conducted every year, to ensure the quality of our drinking water. We are also required to send an annual Consumer Confidence Report to every customer by June 30th that details our testing and test results. Online versions of the report are available on this web site.

Leak Adjustment Policy

You can view our Leak Adjustment Policy leak adjustment policy

Landlord/Renter Policy

In January of 2008 the BTC Water Board of Trustees approved a Landlord and Renter agreement policy. This policy requires Landlords and renters to fill out agreement on all rental property on our system. Policy requires a copy of your Drivers License for verification purposes only.

Should you have any questions concerning this matter, please feel free to contact the office during normal business hours, Monday through Friday 8:00 a.m. to 4:00 p.m.

Bank Drafts

If you are interested in Automatic Bank Drafts click Bank Draft. And print this document, fill it out and bring it in to the BTC Office.

Right of Way Easement Agreement

Our Right of Way Easement Agreement is located Right of Way Easemnt

Flushing Notice

Each spring and fall the state mandates that BTC Water must complete a system wide flushing program to clear the mains. BTC Water strives to disrupt as few customers as possible, so this is typically done during the hours of 10 p.m. to 8 a.m. beginning on Sunday night. However, there are times when we must continue to flush after the stated time in order to complete an area. BTC Water apologizes for the inconvenience and appreciates your understanding during the flushing process.
In the Spring and again in the fall BTC Water will also place a
notation on your bill when to expect this necessary service to begin.